Unhappy customers, sneaky competitors, and angry employees can ruin your online reputation. We fix negative search results and increase leads with positive reviews.
Online Reputation Management
Search engines control your reputation online by displaying whatever it considers relevant and important, that can include negative reviews. With Online Reputation Management (ORM) we take control of your reputation online.
We have extensive experience controlling what shows up on search results and what doesn’t. We have personally dealt with many review sites administrators like Vitals.com, Google.com, Realself.com, and others to dispute posts or reviews that should not have been posted.
In extreme cases, we also have had the need to use attorneys to take a website company and a reviewer to court and legally dispute a negative review. This is always the last option but needed in certain cases.
We turn negative search results into positive search results!
Our Solution for Online Reputation Management
Every Online Reputation Management project is unique and requires it’s own strategy. Nevertheless, here are some common strategies, tools, and tips we may implement in your case.
To get a complete understanding of your reputation issue we will research the internet and analyze its content and develop a sentiment score. A sentiment score allows us to measure the overall positive score of your brand online over time.
Many times in our research and analysis we encounter the reputation issue is due to internal company problems. We will meet with the highest executives and recommend changes to take effect. Many times reputation management starts internally.
Sometimes we have to get nasty because the reviewer or poster got nasty. We have been down this road before and know what it takes and what documentation is needed to make it work in court. We are not lawyers, and cannot advise legally, but can help you prepare for a legal battle. ( It is not fun, very stressful and therefore is always the last option)